Frequently Asked Questions

Here are answers to some commonly asked questions about our service.

Can I use Optus network mobiles to use your service (Optus,TPG, Virgin)?

You may still call Ozi Call but please be aware of the following:

For those customers on the Optus network, Optus has stated that it will charge you for this call as an international call at international rates. Optus has stated that it will not treat this call as being part of your included value on your Optus plan. This applies to mobile operators using the Optus network as well (Virgin and TPG).

What about Vodafone?

Yes you can use Vodafone to use OziCall.

If you are on a Standard Cap Plan (one of the $19-$79 ones), you will be charged a $0.35 flag fall and $1.20 per minute to call us. This is included in your monthly cap value. You are paying a slightly higher per minute rate than a standard mobile call ($1.20 vs $.90), but it does come out of your included monthly cap value so it is still much cheaper than international direct dial.

If you are on the Unlimited Cap Plan, you will be charged a $0.35 flag fall and $0.60 per 30 seconds to call us, but it is not included in your cap plan. You will be charged these additional fees on your monthly Vodafone bill.

For more information from Vodafone regarding their treatment of re-routed calls, see their website.

How Does Ozi Call Work?

1. Check to see if your destination is one of the 70 free countries we offer calling to.
2. Dial one of our access numbers, 0424 215 121 or 0424 215 120 using your mobile phone (Optus mobiles may not use the service at this time).
3. Follow the instructions in our prompt. When prompted, dial 0011 and the international number (including the country code).

   Alternatively you can use the + sign and then the international number (including the country code).

4. Make sure that you do not hit the SEND button on your mobile. This will cause your call to go over your mobile providers network and incur charges.

Is it really free?

Ozi Call provides international long distance calling for free, however you are responsible for the cost of the call from your mobile phone to our gateway. This means if you make a 30 minute call to India, you are going to be charged by your mobile phone provider for a 30 minute call to our access number.

Please be aware of what your mobile minutes cost before using our service. If you are on a prepaid plan that is very expensive, OziCall.com might not be right for you.

Do I need to provide any personal information or enter any pin codes?

No. You do not need to create an account, provide us with any personal information, or credit card information. You also do not need to enter a PIN code. Just dial your international destination when our prompt instructs you to.

Is your access number a premium number?

No. Our access number is a normal mobile number. You will only be charged whatever your normal charge is for dialing a mobile number.

What mobile network is your access number on?

Our access number is not part of any major commercial network.

Can I use same network minutes to call your access number?

Same network minutes such as Optus to Optus, 3 to 3, or Virgin to Virgin cannot be used for calling our access number.

Can I call using a landline?

Not at this time. Only mobile phones may make free international calls.

Can I call using a computer or soft phone?

You cannot use a computer or soft phone to dial our access number.

Do you have a non mobile access number or access numbers outside of Australia?

We do not have a non mobile access number in Australia. We do offer free international calling services in New Zealand and South Africa. If you have friends and family in those countries looking for a cheap way to call you in Australia, you should recommend those services.

Who should use OziCall.com?

If the cost of your mobile minutes or mobile cap plan is less than what it would typically cost you to make an international call, then you should use OziCall.com. If you are on a prepaid mobile plan with rates higher than what a typical calling card to your international destination costs, then you should not use OziCall.com.

How does it work?

We have developed a VOIP (Voice Over IP) network that allows you to place internet calls from your mobile phone instead of through your computer.

When you dial the access numbers above, you are connecting to Ozi Call’s Voice Over IP International Gateway. From there your call is placed over the internet in the same way as Skype, Vonage, and other VOIP services. When your call reaches the country you are dialing, we convert it back over to the local phone system, and it rings the dialed number just like a regular phone call.

Why don’t you include calling to more countries?

We would love to offer free calling to every country, but we can’t because of costs. The countries on this list are where the local phone systems offer extremely cheap network access to VOIP delivered calls. If additional countries lower costs for VOIP accessibility we will add them.